Delivery Terms and Conditions

Terms & Conditions

  1. General
    1. These terms and conditions apply to the use of our website Power Outlet, which is located at www.Poweroutlet.co.uk.
    2. Power Outlet and www.poweroutlet.co.uk are trading styles of Lings Powersports
    3. By using, registering with, or ordering from our website you agree to be bound by these terms and conditions.
    4. If you do not accept these terms and conditions, do not use, register with, or order from our website.
  2. Damaged or Missing Items
    1. If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED', on electronic pads this can be handwritten before adding your signature. If you accept a delivery that you subsequently realise is damaged, you must report this within 24 hours by raising a ticket via our support centre, if the number of parcels does not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'.
    2. It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.
    3. All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.
  3. Your right to cancel
    1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return your order up to 14 days from the day you receive your goods. You are responsible for returning the item within 14 calendar days of cancelling.
    2. To exercise your right to cancel you must inform us of your decision to cancel by a clear statement. We recommend submitting a cancellation request via our Contact us page. This is because it provides a clear record of your request and a thread of any communications between you and us.
    3. If You, as the "the consumer", are returning unwanted goods, they must be returned in an unused state in their original packaging. You, as ‘the consumer’ are liable to pay for the costs of returning the goods to ourselves. Alternatively we can arrange to collect the item from you but you will be liable for the collection charge. Please contact us by raising a ticket via our Contact us page to request a collection or notify us of a return, where we will acknowledge your request and confirm any costs involved. All items returned in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are inspected and where necessary tested by Lings Motor Group.
    4. Provided the goods are received in an ‘as new’ condition and have not been used or tested by the you, ‘the consumer’, then a full refund (less any previously agreed return carriage costs) will be made within 14 days of receipt of the goods. If the goods have been used or tested and therefore cannot be classified ‘as new’, then a reasonable deduction will be made and you will be notified by email in this instance.
    5. If you have placed an order via our website you will receive a copy of our Terms and Conditions (in PDF format) attached to your order confirmation email. Please ensure you check your ‘junk’ or ‘spam’ folders if you do not receive the order confirmation email.
  4. Your right to reject the Products / if the Products are faulty
    1. Under the Consumer Rights Act (2015) you have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault.
    2. To exercise your right to cancel you must inform us of your decision to cancel by a clear statement. We recommend submitting a cancellation request via our Contact us page. This is because it provides a clear record of your request and a thread of any communications between you and us.
    3. If You, as the "the consumer", are returning goods that are of unsatisfactory quality, unfit for purpose or not as described, then we will arrange collection. Please contact us by raising a ticket via our Contact us page to request a collection. All items returned in accordance with the Consumer Rights Act 2015 are inspected and where necessary tested by Lings Powersports.                       Repairs, Replacements & Refunds
    1. If you have cancelled the Contract between us within the 14 day cooling-off period, we will process your refund in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided the goods are received in an ‘as new’ condition and have not been used or tested by the you, ‘the consumer’, then a full refund (less any previously agreed return carriage costs) will be made within 14 days of receipt of the goods. If the goods have been used or tested and therefore cannot be classified ‘as new’, then a reasonable deduction will be made and you will be notified by email in this instance.
    2. For faults discovered on delivery or within 30 days (Consumer Rights Act (2015)), please report these by raising a ticket via our Contact us page where we will offer further advice. In the event that an item is collected due to a fault the goods will be inspected in our workshop and we will then notify you by email within a reasonable period of time of our intentions to either repair, replace or refund. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect for a refund of a Product returned by you because of a defect, it will be refunded as per our refunds policy (we reserve the right to verify that there is a fault).
    3. Any item found not to be faulty will be subject to a charge. Charges are item specific and available on request. You will be notified of any charges before any non-faulty goods are returned to you. This does not affect your statutory rights.
    4. If you have to hire a machine whilst your equipment is being repaired, neither Lings Powersports, nor the manufacturer of your equipment are liable, or will compensate for any hire charges that you may incur.
    5. You must keep all boxes or pallets for up to 14 days after delivery. Failure to do this will incur a charge to supply and deliver a replacement.
  6. Warranties
    1. All goods supplied by Lings Powersports are covered by a full manufacturer’s warranty. Please refer to your owner’s manual for confirmation of your warranty period.
    2. You will require your invoice as your proof of purchase. If you require a copy please contact us via our Contact us page.
    3. Please be advised that most fuel related problems are not covered under warranty. This type of repair will be chargeable. For more advice and troubleshooting guides please visit our contact us page.
    4. You must keep all boxes or pallets for up to 14 days after delivery. Failure to do this will incur a charge to supply and deliver a replacement.
  7. Cancellation By Us
    1. We reserve the right to cancel the contract between us if:
      1. We have insufficient stock to deliver the goods you have ordered, or
      2. We do not deliver to your area, or
      3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
    2. If we do cancel your contract we will notify you by email and will re-credit your account any sum deducted by us in relation to the order. We are not obliged to offer any compensation for disappointment suffered.
  8. Availability and Refunds
    1. Whilst we endeavour to hold sufficient stock to meet all our orders we cannot be held responsible, or offer any compensation for any disappointment endured, if we fail to meet our designated delivery time, or fulfil an order. All orders are subject to availability.
    2. If we are unable to deliver within our specified time we will endeavour to contact you. We will try to arrange an alternative time that is suitable for you. If this is not acceptable, you have the option to cancel your order and you will receive a full refund.
    3. Re-Delivery can and will be charged where customer has had contact with our delivery team or courier services, this will be charged at 75% of our original delivery costs. 
    1. Statutory Rights
    These terms and conditions do not affect your statutory rights as a consumer